AI agents
Eight AI agents. Running your business 24/7.
Autonomous AI agents that call, answer, follow up, post, review, onboard, and book — supervised by your dedicated VATasker VA.
Outbound Calling Agent
Available from Tier 3
Tools used: Bland.ai and VAPI
This agent places AI voice calls to commercial prospects using your approved script, qualification rules, and calendar constraints.
It can run at volumes no human team can sustain while still logging outcomes into your CRM for the next business day review.
It is designed for appointment-led businesses where speed to contact determines whether a lead stays warm.
How it works
- We map your offer, service area, and booking rules into a call flow with explicit compliance boundaries.
- The agent dials from your approved list and books directly into the calendar you nominate.
- Every call outcome is logged with reason codes so your managed virtual assistant can follow up exceptions manually.
- Weekly tuning adjusts talk tracks based on conversion data and your managed virtual assistant feedback.
What your managed virtual assistant does alongside it
- Your managed virtual assistant curates lead lists, removes duplicates, and enforces do-not-call rules.
- They review booked appointments for quality, reschedule conflicts, and handle callbacks that need a human tone.
- They maintain the CRM so pipeline stages stay accurate after bulk dialling.
Real business example
A cleaning business using this agent runs a daily call batch to commercial quotes that went cold after site visits, booking follow-up walkthroughs without the owner touching the phone list.
Inbound Receptionist Agent
Available from Tier 3
Tools used: Bland.ai and Air.ai
This agent answers inbound calls with your business name, qualifies intent, and captures structured job details.
It can route urgent requests using rules you define, including after-hours coverage when your team is off the tools.
It reduces voicemail loops by resolving simple questions and booking standard appointment types automatically.
How it works
- We configure greetings, service categories, and escalation triggers to your mobile or on-call roster.
- The agent captures caller details and writes them into your CRM or job system fields you already use.
- Emergency calls bypass automation using your documented definition of urgent work.
- Your managed virtual assistant audits call summaries each morning and closes the loop on partial records.
What your managed virtual assistant does alongside it
- Your managed virtual assistant maintains the knowledge base the agent reads from, including pricing ranges and suburb rules.
- They handle nuanced jobs that need judgement, owner approval, or custom quoting workflows.
- They update scripts when seasonality, promotions, or service mix changes.
Real business example
A plumbing company using this agent captures after-hours burst pipe calls, books the next available technician slot, and texts the on-call manager only when the agent detects a true emergency pattern.
Website Chat Agent
Available from Tier 3
Tools used: Tidio, Voiceflow, and GoHighLevel
This agent runs on your website to qualify visitors, answer common questions, and capture lead details 24 hours a day.
It uses structured prompts so visitors do not get generic chat fluff that damages trust on high-ticket services.
It hands off cleanly to your managed virtual assistant when a visitor needs pricing nuance or a human decision.
How it works
- We install the chat widget and connect it to your CRM or lead inbox with field mapping.
- The agent follows a qualification tree built from your FAQs, service boundaries, and booking rules.
- High-intent visitors can book a discovery call or request a quote without waiting for business hours.
- Your managed virtual assistant reviews transcripts, enriches records, and starts human follow-up where needed.
What your managed virtual assistant does alongside it
- Your managed virtual assistant edits chat answers when your services change or when repeated misunderstandings appear.
- They tag leads for priority follow-up and ensure duplicate enquiries merge correctly.
- They test new flows before go-live so visitors never see half-finished automation.
Real business example
A landscaping business using this agent captures suburb, budget band, and timeline on the first visit, then routes design-led enquiries to your estimator queue with a complete brief attached.
Review and Reputation Agent
Available from Tier 3
Tools used: NiceJob, Podium, and GoHighLevel
This agent sends Google review requests after jobs close using a timing rule that matches your operations reality.
It tracks send status and flags negative feedback early so you can respond before it compounds.
It removes the admin tax of remembering who was asked, which is where most trades teams quietly drop the ball.
How it works
- We connect your job completion signal from your CRM, field app, or invoice system.
- The agent sends a review request template you approve, with personalisation tokens where appropriate.
- Negative or low-score alerts route to your managed virtual assistant for a human response plan.
- Monthly reporting shows request coverage rate by crew, location, or service line.
What your managed virtual assistant does alongside it
- Your managed virtual assistant validates that the right jobs are marked complete before requests go out.
- They draft owner responses to critical reviews and coordinate internal follow-up with crews.
- They maintain template libraries so messaging stays consistent with brand tone.
Real business example
A HVAC business using this agent automatically requests reviews after invoice payment, which aligns requests with genuinely completed work and lifts completion rates without nagging staff on site.
Follow-Up Agent
Available from Tier 3
Tools used: GoHighLevel workflows
This agent runs scheduled follow-ups for quotes that stall, invoices that age, and leads that went quiet at predictable intervals.
It uses documented cadences so prospects get consistent touchpoints instead of random bursts when someone remembers.
It keeps activity visible in your CRM so you can see what was sent without digging through inboxes.
How it works
- We document your follow-up policy by lead type, including stop rules and consent boundaries.
- Workflows trigger SMS and email sequences with plain language and clear next steps.
- Replies route to your managed virtual assistant for classification and booking.
- The agent pauses automatically when a human marks the record as won, lost, or do-not-contact.
What your managed virtual assistant does alongside it
- Your managed virtual assistant handles exceptions where a template would sound wrong or where negotiation is required.
- They reconcile CRM stages so automations do not fire on outdated records.
- They refresh scripts when pricing, service areas, or offer packaging changes.
Real business example
A commercial electrical contractor using this agent chases quote approvals on day 3, day 7, and day 14 with different messages, while your managed virtual assistant takes over when a prospect asks for a revised scope.
Social Media Agent
Available from Tier 4
Tools used: Publer with AI assistance and custom stacks where required
This agent drafts and schedules posts using your brand guardrails, service calendar, and approved image library.
It maintains a baseline publishing cadence so your presence does not collapse during busy weeks on site.
It is not a replacement for creative campaigns, but it stops the silent feed problem that hurts trust over time.
How it works
- We collect tone examples, banned phrases, and visual rules your team already uses in marketing.
- The agent generates a weekly queue for approval or auto-publish depending on your risk preference.
- Seasonal reminders and service promotions can be templated in advance.
- Your managed virtual assistant reviews scheduled content and adjusts when operations change quickly.
What your managed virtual assistant does alongside it
- Your managed virtual assistant approves posts where brand sensitivity matters.
- They source project photos from crews and rename files so libraries stay searchable.
- They report on engagement trends with plain recommendations, not vanity metrics.
Real business example
A regional cleaning company using this agent publishes proof-led before and after posts on a fixed cadence, while your managed virtual assistant swaps in storm-response messaging when local demand spikes.
HR Onboarding Agent
Available from Tier 4
Tools used: Connecteam with workflow automation
This agent automates the repeatable parts of onboarding such as document collection, policy acknowledgements, and training module assignment.
It reduces first-week friction for new hires and reduces back-and-forth for your managers.
It keeps a clean audit trail for access requests and compliance checkpoints your industry expects.
How it works
- We map your onboarding checklist into a sequenced workflow with deadlines and reminders.
- New hires receive links, uploads, and training steps in a single guided path.
- Managers get notified when tasks stall beyond a threshold you define.
- Your managed virtual assistant validates completion and coordinates IT access with your providers.
What your managed virtual assistant does alongside it
- Your managed virtual assistant handles edge cases such as visa documentation variations or role-specific safety modules.
- They chase managers when approvals sit idle.
- They keep the workflow aligned with award and policy updates your HR adviser recommends.
Real business example
A multi-crew trades business using this agent collects certifications before day one, assigns induction videos, and routes uniform sizing requests to suppliers without the operations manager rebuilding the same email each hire.
Booking and Scheduling Agent
Available from Tier 3
Tools used: Jobber and Calendly automation patterns
This agent manages confirmations, reschedules, and multi-staff calendar coordination using rules you already run manually.
It reduces no-shows by sending reminders through the channels your customers actually read.
It keeps dispatch boards cleaner by preventing double bookings when multiple techs share capacity.
How it works
- We connect calendars and job boards with explicit buffers for travel and job type.
- Customers receive confirmations and can reschedule within constraints you approve.
- Internal alerts fire when a change impacts another appointment or SLA window.
- Your managed virtual assistant resolves conflicts that break automation rules.
What your managed virtual assistant does alongside it
- Your managed virtual assistant maintains technician skills tags so routing stays accurate.
- They handle VIP accounts and negotiated exceptions outside standard rules.
- They monitor SLA risk when weather or supply delays compress the day.
Real business example
A property maintenance firm using this agent confirms strata access windows, pushes reminders 24 hours ahead, and reschedules within the same week when tenants decline, without coordinators rebuilding the board by hand.
AI agent vs human doing the same task
| Task | Human VA | AI Agent | With both |
|---|---|---|---|
| Outbound calls per day | 30-50 | 500-1000 | 1000+ with oversight |
| Inbound answer rate | Business hours | 24/7 | 24/7 + escalation |
| Review requests | Manual, often forgotten | After every job | 100% coverage |
| Lead follow-up | Next available moment | Immediate | Immediate + judgement |
Add AI agents to your VATasker engagement from Tier 3
Book a discovery call and we will map which agents match your current systems, compliance boundaries, and revenue priorities.
Book a discovery call